Professional Experience
System Administrator
Blackman Support Services Ltd · Permanent Full-time · Feb 2025 – Present (5 mos) · Victoria, BC
- Install, configure, and maintain servers, network devices, and applications.
- Monitor performance and troubleshoot to ensure maximum uptime and reliability.
- Perform backup routines and implement disaster recovery procedures to protect critical data.
- Provide technical support to end-users for hardware and software issues.
- Manage user accounts, permissions, and access controls in Active Directory and Azure AD.
- Implement and document security policies, perform regular updates, and apply patches.
- Evaluate emerging technologies to improve system performance and efficiency.
- Training and Boarding New Staff
Junior System Administrator
Blackman Support Services Ltd · Permanent Full-time · Feb 2024 – Feb 2025 (1 yr 1 mo) · Victoria, BC (On-site)
- Assisted with installation, configuration, and maintenance of servers and network hardware.test
- Monitored system health and addressed issues to maintain optimal reliability.
- Performed regular system backups and helped implement recovery plans.
- Provided Tier 2 support to resolve hardware and software-related problems.
- Collaborated on security policy enforcement and patch management.
- Documented configurations, procedures, and troubleshooting steps for future reference.test
Tier 2 Support Technician
Aug 2022 – Mar 2024 (1 yr 8 mos)
- Provided remote and on-site Tier 2 support for hardware and software issues.
- Logged and documented work in ticketing system to maintain accurate records.
- Performed scheduled maintenance on IT systems to prevent downtime.
- Tracked equipment, software licenses, and time allocations for billing processes.
Computer Technician
DTI Computers Inc. · Permanent Full-time · Feb 2021 – Jul 2022 (1 yr 6 mos) · Victoria, BC, Canada
- Diagnosed and resolved technical issues for end-users, both in-person and remotely.
- Managed inventory, sales, and recycling of hardware according to company policies.
- Maintained client database, updating customer information as needed.
- Researched solutions using technical manuals and user guides.
- Provided user training and documented all support activities.